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Frequently Asked Questions

Eye-tracking is an innovative method that allows you to track users' eye movements.
HD Camera is watching tester while performing test and by face-tracking algorithms our software can detect position of eyes.
The whole process begins with calibration, where our system is learning how tester's eyes look like while watching certain parts of the screen. After successful calibration we start measuring eye position while displaying stimuli (your project).

You can read more about eye-tracking here.
Yes. If you're not satisfied with the results you can get refund within 30 days from purchase. Use our Contact form and let us know about your decision.
No worries, we'll refund you for unused projects. We'll calculate the project price for the amount of projects you've used and we'll refund rest of the cost. No questions asked!
RealEye studies are proven to be around 100px (~1.5 cm) accurate with an average error on visual angle of 4.17 deg. This allows to analyze users interaction on website with precision reaching size of single button.
We have network of testers from all around the world. Randomly picked users will be assigned to your task. We will not show them your website before the test starts so they interaction will be natural. Don't worry, we don't do laboratory tests in corrupted environment.
Yes, you can always invite your own testers or hire more RealEye testers for $1 each. However, according to our studies, you can find up to 90% of usability issues within 15 testers.
We schedule a one hour Skype session (for max. 2 people) to explain platform details. You can expect to get knowledge about running different type of eye-tracking studies (from full mockups testing to quick-views for online ads.). It would be helpful if you browse through ReaEye a bit before the session.

Have any questions? Let us know! We will be happy to help you!

Need immediate help?

Email us directly at contact@realeye.io

Or call +48 601 321 876

RealEye sp. z o. o.

Obornicka 330

60-689 Poznań / POLAND

NIP: 9721299175

REGON: 38269843800000

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