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Frequently Asked Questions

Eye-tracking is an innovative method that allows you to track users' eye movements.
HD Camera is watching panelist while performing a test and by face-tracking algorithms, our software can detect the position of eyes and pupils.
The whole process begins with calibration, where our system is learning how tester's eyes look like while watching certain parts of the screen. After successful calibration, we start measuring eye position while displaying stimuli (your item).

You can read more about eye-tracking here.
Yes. If you're not satisfied with the results you can get a refund within 30 days from purchase. Use our Contact form and let us know about your decision.
RealEye studies are proven to be around 100px (~1.5 cm) accurate with an average error on the visual angle of 4.17 deg. This allows analyzing users interaction on a website with precision reaching the size of a single button.
We predict the gaze point with frequency up to 60 Hz.
Either your panelists or RealEye tester. You can invite your users or panel and share the study with them using a participation link. All they need to have is a laptop/PC with a webcam. We also have a network of panelists from all around the world. Randomly picked users can be assigned to your task. We will not show them your website before the test starts so their interaction will be natural. Don't worry, we don't do laboratory tests in a corrupted environment.
Yes, you can invite your panelists or hire more RealEye panelists for $2 each. This feature is limited to some Subscription Plans, please refer to our Pricing to learn more.
We schedule a one hour Skype session (for max. 2 people) to explain platform details. You can expect to get knowledge about running a different types of eye-tracking studies (from full mockups testing to quick-views for online ads.). It would be helpful if you browse through ReaEye a bit before the session.

Have any questions? Let us know! We will be happy to help you!

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Or call +48 601 321 876

RealEye sp. z o. o.

Obornicka 330

60-689 PoznaƄ / POLAND

NIP: PL 9721299175

REGON: 38269843800000

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